Returns & Exchanges
We want you to love your new Steve Madden shoes and accessories; however, if you are not completely satisfied, we offer a 30-day return policy for all full-priced items in their original, unworn condition. Please note that items purchased on sale are eligible for store credit or exchange only.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original shoebox and outer packaging, ensuring all tags remain attached and the product is unworn.
Ship via Australia Post
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any Australia Post location.
Receive Your Refund
Once our warehouse team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing